We’ve all been on those phone conversations where nothing seems to go right. We’re put on hold or the representative on the phone can’t help us. Our frustration levels build. What can we do?
Reiki.
Really, reiki. On both the customer side and the “customer support” side, I can tell you that reiki has saved my temper and the call on more than one occasion. But how do you do reiki through the phone and how does it help?
First, I do reiki through the phone just like I would any distance treatment. For me, I use the distance symbol and the power symbol and then envision it being sent through the phone line. If I’m not on a land line phone, but my cell, I then envision it flying through the air with the waves as they bounce from antenna to antenna to the recipients ear. I keep this flow up until I can feel my own tension releasing or if I’m on the customer support side of things, then the customer’s tension releasing.
This helps me by keeping me calm and collected. I can be if not fully pleasant, then definitely not rude or short to the person on the other end of the phone. My professional demeanor should translate to the person on the other end of the phone line since it’s a proven fact that in a customer service environment, the customer can take on the attitude and pacing of the support person, or vice versa.
Really, for me, that’s the most important part. If taking a deep breath doesn’t work, then reiki does. It also, I believe, creates a higher self connection between you and that person just for the time you’re on the phone. You’re sending energy to that person, healthful, relaxing energy, which even if it isn’t consciously received, is received on that subconscious level. Now everyone has free will, so they can accept or turn aside the energy. But you’re offering it, which is an act of compassion on your part.
These days, frustrating conversations are becoming the “norm”, but you can diffuse them and turn them into positive ones with the gentle use of reiki. May the phone be with you!
Alison Cross: 
Arwen: 
Christiana Gaudet: 
Koneta: 
John: 
Sharon: 
ivy: 
Aisling: 
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